Frequently Asked Questions

We are a small team working Monday-Friday and endeavour to pack your order within 3-7 days of receiving it. If you need your order sooner, please contact us to arrange express shipping or to visit the studio.

PLEASE NOTE: Unfortunately, due to insurance reasons, we cannot ship the the USA.
We use a combination of Sendle and Australia Post services for our orders. On average, regular domestic shipping can take between 5-20 business days, while international delivery can take at least 20+ business days. We will always try to contact you if there are any problems or unexpected delays with your orders.
When your order is packed and lodged with either Sendle or Australia Post, we will let you know via email when it will be collected/lodged and the tracking details for your order, along with a link to the relevant tracking website.
Sendle tracking link
Australia Post tracking link
Sometimes this occurs if the shipping method is changed when you reach the checkout. Unfortunately, the main solution seems to be to back out and try again. If problems persist, please contact us and we can arrange an alternative method of checkout.
Debra's studio is located in Carina, Brisbane and is open by appointment Tuesday-Saturday, generally 9:00am - 12:30pm. We will email you with the address once your order is ready for collection.
We follow the consumer guarantees set up by the Australian Consumer Law and as such, we do not accept change-of-mind returns for made-to-order products, such as reproductions and confetti domes. If you are unhappy with a product, we may be able to exchange it for another if the product is unopened and unused. Customers are responsible for the cost of returning the goods to Debra Hood Art. If a product is faulty or not fit for purpose, please contact us and we can arrange a refund, exchange, or store credit. If you need to cancel your order, please contact us within 1 hour of purchasing.

We are incredibly grateful for everyone who chooses to support this small local art business and every effort will be made to ensure your satisfaction.
We accept most credit and debit cards including Mastercard, Visa and American Express as well as Google Pay. If you require an alternate method of payment, please contact us for options.

All prices are listed in Australian Dollars (AUD) and include tax (GST) in the purchase price listed.

If purchasing outside of Australia, shipping charges do not include possible customs duties, foreign taxes or other import fees imposed by the country of destination. The responsibilities of these costs rely solely on the customer. If an international package is returned to us, a refund will be offered for the goods only.

Click here for our full Terms & Conditions and Privacy Policy.
Unfortunately, Debra is currently booked out until 2029 and is not accepting any large-scale commissions. If you’d like some help choosing the right artwork for you, you’re most welcome to contact us and we can advise you on some choices.

Debra currently has some original pieces available on BlueThumb and Art Lovers Australia.

Q. I want to see Debra’s artwork/products in person before purchasing, where can I view them?
A. Debra’s studio is in Carina, Brisbane and is open by appointment 9am-12:30pm Tuesday to Saturday. We have a range of artworks on display, as well as all of Debra’s homewares. If there is a particular size artwork you are wanting to view, let us know in advance so we can have some examples ready for you.
All reproductions are photographed and printed by the fantastic people at Art House Reproductions in Bowen Hills.

Reproductions are made to order and take approximately 10-14 days to arrive in the studio. If you require a reproduction sooner, please contact us for current stock availability or to arrange expedited service from Art House Reproductions.

Canvas reproductions are printed on 350gsm Sihl Masterclass Professional Cotton Poly Blend Canvas with long-lasting and archival Canon Lucia EX Pigment inks which are tested to last 100 years. Reproductions are covered by The Art House Warranty, if you have an issue with a canvas reproduction you have ordered, please contact us.

What’s the difference between stretched and rolled canvases?
The most common way to hang artwork on canvas is by stretching the material over a wooden frame (aka. the stretcher bar) and attaching a wire on the back. This gives you the option to take your artwork home and hang it up straight away or take it to a picture framer to add an additional frame around the outside (usually in a float frame style). A rolled canvas is an artwork printed with Debra’s signature blue border but not stretched over a stretcher bar. While shipping a smaller stretched canvas is relatively safe and easy to package, rolled canvases are a much more durable and reliable option for sending artwork over longer distances, particularly in larger sizes.
Canvas Reproductions
If your canvases are dusty, simply wipe them down with a lightly dampened cloth.
If you have a dent in your canvas, don't panic! Please contact us as there is an easy solution.

Tea Towels
Machine wash on cold and hang to dry
Q: Can I iron my tea towel?
A: Yes, the ink is set with heat, so they can be ironed. Turn the tea towel over so the print side is down, use the steam setting and apply even gentle pressure.

Silk Scarf
Dry Clean only

T-Shirts, Socks and Aprons
Wash on a cold cycle and hang to dry to prolong garment life
Like all businesses, we strive hard to use locally made/purchased products but unfortunately, it isn’t feasible with all products. In the case that we can’t source our products in Australia, we spend many hours researching high-quality manufacturers from overseas, and in most cases that is China. Currently, our pins, socks, umbrellas, magnets and coasters are sourced from small businesses in China. The manufacturers we work with do an amazing job and we are proud to sell their products.

Our other products are largely sourced from Brisbane-based businesses such as Print Repeat in Annerley, Art House Reproductions in Bowen Hills, Linen Line in Clontarf, APPLiK in Carole Park, Just Be It in Beaudesert and Lecky Studio in Murarrie. These businesses are small individual/family-run businesses, and we can't recommend them enough!

Still have questions? Contact us!

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    The team at Debra Hood Art acknowledges the Jagera and Turrbul peoples as traditional owners of the land the beautiful Meanjin/Brisbane city resides. We recognise their connection to land, wind, water and community and pay respects to elders, past, present and emerging. The Meanjin/Brisbane area has such a splendid abundance of nature, and we feel so lucky to be able to capture and share its beauty through art.

    Contact Us

    [email protected]
    Carina, Queensland, Australia